I'm Mako, and I can assist your startup in streamlining its operations.

I help you to focus on what you do best while I do what I do best: scaling operations efficiently.

Every company has a different definition of operations. I specialize in optimizing processes and maximizing efficiency through meticulous documentation and automation. My expertise extends to tracking finances and resource utilization, ensuring every aspect of your operation is streamlined for success.

Process Optimization and Efficiency

Documenting processes or internal knowledge.

Optimizing and automating processes.

Tracking finances and resource utilization.

Customer Insights and Experience Enhancement

Conducting user or market research.

Understanding user needs.

Capturing and acting on customer feedback.

Informing design through usability and design heuristics.

Communication and Brand Enhancement

Assisting in business case development.

Offering creative perspectives and problem-solving approaches.

Nurturing professional relationships with a personal touch.

Managing and creating content such as website content, case studies, and newsletters.

My Work